Fear of Automation and How it’s Expressed
Friday, March 16th, 2012
Sometimes fear is a good thing. It can be the mechanism that triggers your body to run, fight or freeze—all in the face of a real or perceived threat. In the professional business world fortunately the physical threats driving fear are isolated. The perceived threats can trigger the same reaction and feel just as real.
I hear expressions of those fears around an automation discussion in several ways. Here are a few:
“We’ve always done it that way.”
“I don’t trust the process if I can’t see it.”
“What about the people that used to do that.”
“How will automating one part of our operation change the rest of what we do?”
There are certainly more, and I’m happy to discuss and work through all of these and any others.
My point here is easier said than done. It is to reduce the fear in the equation and deal with all of the issues in terms of business decisions based on good information and a clear understanding of the long-term benefits of automation.
I look at automation in our industry as a tool that needs a skilled operator.
Give me a call if you’d like to talk about how the combination of good people and tools can turn your claims processing shop into a competitive advantage for your business.