Get the right information. Right away. It seems simple enough, but without the right information about a claim–entered correctly–any process is going to start in the hole and have a hard time catching up. There are a lot of ways to get information about a claim. It may come from an intake form, information gathered [...]

  The results are out from the RGA 20111 Claims Technology Survey.  I’d encourage you to get a copy and spend some time with it. The following is some of the table of contents from the survey results overview and brief comments from my perspective that may or may not agree entirely with the survey [...]

The RGA 2011 Claims Technology Survey – A closer look at one result. From my perspective this result should be an eye opener for some insurers and an affirmation for others that they are on the right track. Overall, I couldn’t be more excited about the opportunity for automation. Here’s one highlight that jumped off [...]

Here is a link to a very interesting article on the giant consumer tech companies’ battle for cloud supremacy.  It’s a good read and well worth the time. http://www.businessweek.com/magazine/content/11_11/b4219052599182.htm

As you can see our ClaimVantage website has changed considerably. In it’s first iteration it was more about what we do. Now it’s about what we can do together. It’s sharper, easier to navigate, and quicker to help someone understand what we offer and how it would help them. We’ve changed around the videos and [...]

I used my laptop to find my phone. It was in a taxi. In a city I was visiting on business. It’s a great story and I’d be glad to share more if you give me a call. The point here is that it’s incredible to think of all of the ways that technology has [...]

I have a friend that says he works 45 minutes a day. And he has a great argument to back it up. He attended an efficiency seminar and the presenter took the group through a typical workday. It started with coming in, catching up with coworkers, meetings that were not productive, lunch, phone calls, co-worker [...]

1.    Do you have the people and technical resources you need to provide accurate and meaningful reporting? 2.    How does our claims processing operation compare to direct and potential competitors – and how can we make our claims department a competitive asset and contributor to the organization’s bottom line? 3.     Are you 100% confidant that [...]

FederalTimes.com posted in an interesting overview of the Federal Government’s plan for agencies to move to the cloud.  One section that I thought offered sage advice —and that would also apply to businesses —is on benefits and security: “When selecting services to move to the cloud, agencies should consider the benefits (efficiency, agility and need [...]

The Gartner Application Architecture, Development & Integration Summit is scheduled for November 29 – December 1, 2011 in Las Vegas, NV.  The following is just the introduction to one track of the conference sessions: “Cloud computing continues to rate as the number one area of interest for Gartner clients. While most enterprises are beyond the [...]